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Microsoft foresees the future and creates a smart city with "Empathy"

today, we are enjoying many conveniences brought by digital cities. With mobile payment, we can live in the city without carrying cash; With the help of map navigation app, we can know the road congestion in advance and plan the driving route; By going to the bank, we can conveniently conduct financial management without going to the bank counter. However, this is not all. With the acceleration of social digitalization and the continuous improvement of smart city construction, we can also enjoy more unexpected intelligent life experiences

digital transformation is helping people and organizations reshape their work and personal lives. It enables cities and countries to realize the digital dream, build better education, and realize a safer, healthier and sustainable life. We are facing unprecedented opportunities to promote social and economic development through a digital society

anand eswaran

vice president of global services and digital business of Microsoft

in the future, the city will realize full digital development, and all common application services will form an application ecology connecting governments, enterprises and individuals with the help of a unified digital platform to build an interconnected virtual society. There is no information island in the city. Managers can monitor any dynamic of the city in real time, allocate resources in time, and respond to any emergencies. Individual users can enjoy all urban services one app at a time. You can imagine that in such a new smart city ecology, the data of public transport and people flow will be continuously analyzed to provide the most unimpeded travel route for most people; Daily parking can also realize intelligent parking on demand and shorten the time for citizens to find parking spaces; The full digital monitoring technology can accurately detect incidents and prevent crimes; Residents' tax declaration and even election voting can also realize one click experience; There will be many intelligent urban robots in the city, which can provide necessary help for voice interaction with people; Even urban lighting can achieve intelligent management, and will automatically adjust lights on time and on demand to reduce energy consumption

how long do you think it will take to achieve these goals? Five years? decade? Or longer? In fact, these innovations have appeared in some parts of the world today, and more miracles happen every day. They are signals of profound change

all the above changes are the result of digital transformation, which refers to the use of technology to improve the influence and performance of enterprises. It is not only applied in enterprises, but also applied to the public sector, which plays an indispensable role in production and life. It reshapes the interaction between the government and the public and the people, the way cities serve the citizens, and the way public institutions meet the needs of the community

the emergence of social media, climate change, urban population mobility and expansion and other factors have had a continuous subversive impact on society. It is very important to help the society cope with these changes by using the tools and services of two 14.6m aluminum alloy van type transport semi trailers selected by various Shengtong groups into the recommended vehicle categories. At present, through the combination of new equipment and artificial intelligence, the use of massive data from millions of sensors can help us cope with these changes and solve the social problems arising from all changes

build a more efficient, safe and timely government

let's take Estonia as an example to see the digital transformation of its social infrastructure. Estonia has only 1.3 million people, but its land area is larger than that of Switzerland; Therefore, many towns are far away from government agencies. But every citizen has a digital ID card. They can vote remotely, pay taxes and manage health care with just a few clicks. Recently, Estonia has opened its digital services to every citizen of the world through e-residence. However, due to the dependence of such figures, the government needs to ensure timely response in case of natural disasters, cyber attacks and other damages. How do you do this? As a branch of a joint research project with Microsoft, Estonia moved the official digital records of land ownership to the cloud. The guidelines for the use of the public cloud have been clearly formulated, allowing most of the data to be stored in the public cloud located in the EU, and the Estonian government is establishing a data embassy to back up the core e-government databases and systems in the cloud abroad

from a global perspective, the government's digital transformation measures need to be supported by the legal and policy framework, so that the technology can be strengthened, especially after the security, privacy and timely response are strengthened, the digital transformation will be most effective. New Zealand has launched a collaborative research project to explore social macro issues, including how the government can use digital technology to develop a smarter and more inclusive society

Graeme Osborne, general manager of gcio in charge of system transformation, pointed out: in essence, we hope to better understand what measures can be taken to make new zealand a digital society, what opportunities and challenges New Zealand faces, and what role the digital government should play in realizing the transformation. Gcio, Microsoft's digital team and Fletcher College of Tufts University have collaborated on a project, which plans to release a white paper in the future to provide insight and creativity to New Zealand and other countries around the world

urban digital nervous system

Anand Eswaran, vice president of Microsoft global services and digital business, said: digital transformation is helping people and organizations reshape their work and personal lives. It enables cities and countries to realize the digital dream, build better education, and realize a safer, healthier and sustainable life. We are facing unprecedented opportunities to promote social and economic development through a digital society

the current technology is mature enough, and the possibility is almost unlimited. With the progress of artificial intelligence and data analysis, it is now possible to predict human intentions through technical means, and the response of technology to human needs is becoming more and more sensitive. Microsoft's inclusive design concept has become the basis of this work. Microsoft firmly believes that technology should build empathy; Livable environment is not only to create a beautiful environment, but also to enable everyone living in the city, no matter old or young, rich or poor, regardless of ability limitations, to get convenient life support and provide a friendly social environment

inclusive design puts forward the concept of urban digital neural system (udns). This metaphor was first proposed by Bill Gates in 1999. It refers to the system used to manage urban operation and automate urban core functions. With the development of artificial intelligence and data analysis, the concept has been applied in many fields. Auckland City is carrying out such a project

Auckland is the largest city in New Zealand, with 1.4 million residents, and its population is growing rapidly; The population is expected to double by 2040. Population growth has brought about traffic problems, and Auckland's existing transport infrastructure has been difficult to cope with. Auckland Transport Bureau is also responsible for helping people travel safely and efficiently in the city. Through cooperation with Microsoft digital team, it can better understand how to cooperate with high-precision explosion-proof load cell to plan for population growth. The project uses IOT data from public transport hubs, signal lights and intersections to shorten people's travel time, alleviate congestion and ensure pedestrian safety. Finally, a social listening tool and a mobile application for parking will be used to help improve the responsiveness of Auckland transport authority

digital transformation is the core element of the fourth industrial revolution, and we have more and more deeply understood how to apply these technologies to the physical and biological fields. The speed of this change is unprecedented, and it has played a subversive role in almost every country and industry. The society must also accept this change. The transformation should not only protect the interests of residents, but also provide services required by the society, and make good plans for future growth. After doing so, the government will become a more people-oriented government and make contributions to improving everyone's quality of life

Original: Harvard Business Week

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